Single Service Payment
For clients opting for single service engagements (such as a one-time website development, graphic design task, or a specific digital marketing campaign), payment is structured as follows:
- 50% advance payment before commencement of the work.
- Remaining 50% upon completion of the service, prior to the handover of final deliverables.
- Payments can be made via bank transfer, credit card, or through online payment gateways as specified by the agency.
Monthly Service Payment
- For ongoing services such as monthly web maintenance, continuous graphic design support, or digital marketing services, clients will be billed on a monthly basis.
- Monthly payments are due at the beginning of each service month.
- Accepted payment methods include automatic bank transfers, credit card payments, or other agreed-upon digital payment methods.
For Single Service Payments
- If a client chooses to cancel the service before work has begun, a full refund of the advance payment will be made.
- If work has commenced and the client decides to cancel, a partial refund will be calculated based on the percentage of work completed at the time of cancellation.
- No refunds will be issued once the final service deliverable has been handed over to the client.
For Monthly Service Payments
- Clients may cancel monthly services with a written notice 30 days prior to the next billing cycle.
- Refunds for monthly services are not typically provided. However, if a client is dissatisfied with the service, they may request a review, and refunds may be considered on a case-by-case basis.
- This policy is subject to change at the discretion of the agency.
- Customized payment terms can be discussed and agreed upon for specific projects or long-term engagements.